Frequently Asked Questions


Do I need to wait for awhile to start the service?

No, you will receive instant access. All that is required is to download and install the software.

Do I need any additional equipment?

NO, You do not need a TV card, antenna or anything else.

Is this service available in my area?

Yes, all you need is an internet connection and you are good to go..

Can I install this on more than one computer?

Yes, you can install this on up to 3 computers/laptops. You are not authorized to redistribute this software outside of your home.

Will this work on any computer?

Yes, It works on computers running windows XP or Vista.

Is this compatible with my wireless Router?

Yes, it is total compatible with any Cable or DSL internet connection direct or through a router.

How does it work?

CyberTV Partner has developed an application using Media Player Technology. Our application identifies streaming video feeds available through the internet. We dont host streams, but provide you direct access to the sites that do. You will see your preferred channels with the ability to visit their websites from our application!

What kind of quality should I expect?

As we are not hosting, decoding or modifying the video streams but only providing a link to the available channels on the Internet the quality of the video streams is dictated by the broadcasters themselves. The resolution of each channel depends only on its original format.

Why should I pay for your service?

You should pay for this service because you are going to get everything at your fingertips. You can find sharware online that will ultimately do the same thing, but you will spend hours finding, downloading and tinkering to actually get something that works. Time is valuable, so why not save 10-20 hours of boring and monotonous research.

We categorize all of our channels. You can browse the channels by Country, Language and Genre. Bookmark your favorite channels!

Do you offer a satisfaction guarantee?

Yes we do! If you are experiencing technical difficulties and would require support, our support team guarantees to solve your issue on first contact! Simply contact us by email, by phone or through live web-chat function located in the member's area.

What kind of support can I expect?

We have three teams offering support around the clock and seven days a week. Once inside, you will find clear online forms where you can submit your questions, FAQ pages that answer all common issues, and, if you do not find your answers there, our support team guarantees to solve your issues on first contact! You will get clear concise answers back in record time! You can contact our technical support team by email, by phone and by using our Live Chat buttons available within the member's area.

Is my registration secure and confidential?

Yes, our secured payment process is designed to maintain consumer trust and business confidence by using industry-leading standards in Personal Data Protection: a) VeriSign and Truste certifications to guarantee access to the industry's leading SSL certificate solutions b) Secure Sockets Layer (SSL) protocol to provide encrypted communications during the transaction between Web sites to the payment gateway c) Secure Payment Processing Services using world leading operators to manage transactions through a private and reliable engine. d) Customers Area Password Protection.

I've finished reading the FAQ. How do I sign up?

If you are not currently registered with our website, please click here to sign up.


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